Refund and Returns Policy

  1. Return Timeframe: Products can be returned within 14 days from the date of receipt.

  2. Return Conditions:

    • The product must be in its original condition, with no signs of use or damage.

    • The product should not have any external damage, such as scratches, breakages, or dents after the customer has received it.

    • Customized or non-returnable items as specified by the manufacturer are excluded from the return policy.

  3. Return Process:

    • Customers should contact us directly via +84918002812 or [email protected] to request a return.

    • The product will be inspected, and if it meets the conditions, it will be returned within the specified period.

Refund Policy:

  1. Refund Timeframe: Once the product is inspected and confirmed to meet the return conditions, the refund will be processed within 10 days. The refund time may vary depending on the initial payment method (bank transfer, e-wallet, credit card, etc.).

  2. Refund Method: The customer will receive the refund through the original payment method or via a bank transfer if requested.

Refund Cases:

  • Defective Products or products that do not match the description.

  • Damaged Products during shipping (If the customer has signed for the goods without noting any damage, the return may not be accepted).

  • Order Errors: If the product received is the wrong type or if there are missing items.

Notes:

  • The return and refund policy does not apply to products that have been used or damaged due to the customer’s actions.

  • Shipping fees for returning the product will be borne by the customer unless the product is defective or not as described