Welcome to Trexua! Our handcrafted items—from bamboo hanging lamps to seagrass storage baskets—are made with love and respect for nature by skilled artisans. To ensure a smooth delivery experience, please carefully read our detailed shipping policy below.
1. Shipping Area and Fees
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We offer nationwide shipping within the country. Wherever you are, your order will be delivered directly to your doorstep.
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The shipping fee is a flat rate of 35,000 VND per order, no matter the size or quantity of products you purchase. This fee covers packaging, handling, and delivery costs.
2. Order Processing Time
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After you place an order, our artisans and warehouse team will prepare your items within 1 to 3 business days.
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The exact preparation time depends on the quantity and product complexity. For example, a single basket may ship faster than a large order of multiple decor pieces.
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Orders placed during peak seasons, national holidays, or promotional events may experience longer preparation times. We will notify you proactively if any delay occurs.
3. Shipping Duration and Delivery Timeframes
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Once your order is shipped, the estimated delivery time is 3 to 5 business days, depending on your location and the shipping carrier’s schedule.
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Delivery times exclude weekends and public holidays. For example, if your order ships on Friday afternoon, the earliest delivery will be the following Wednesday.
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Our daily cut-off time for same-day shipping is 5:00 PM. Orders placed after this time or on weekends will be processed the next business day.
4. Shipping Carriers and Handling
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We work exclusively with trusted, reputable shipping partners who specialize in handling delicate, natural material products.
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Your order will be carefully packed with eco-friendly materials to protect the fragile handmade items during transit.
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We continuously monitor the shipping quality to ensure timely and safe delivery.
5. Possible Delays and Exceptions
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While we strive to meet our delivery timelines, external factors may cause delays beyond our control, including:
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Public health emergencies or pandemics
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Severe weather or natural disasters
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National holidays or government-imposed restrictions
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In such cases, delivery may be delayed beyond the usual 3-5 day window. We ask for your understanding and patience and will keep you informed via email or phone.
6. Order Tracking
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After your order ships, you will receive a tracking number sent to your registered email ([email protected]) or phone number (+84918002812).
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You can use this number to monitor your shipment status in real-time via the shipping carrier’s website.
7. Delivery Issues and Support
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If your order is delayed beyond the estimated timeframe or if you receive damaged goods, please contact us immediately at [email protected] or call +84918002812.
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We will investigate the issue promptly and work with the shipping carrier to resolve it.
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Our customer support team is available to answer any questions or provide updates on your order status.
Thank you for supporting Trexua—where each product is a unique, sustainable creation crafted with natural materials and care. We appreciate your trust and are committed to delivering your eco-friendly handmade treasures safely and on time.